Therefore, not all the information in the GAL is available in the offline address book.
The following information in the GAL isn’t available in the offline address book: Outlook must be able to access Exchange to obtain this information.
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If you open the Microsoft Office Outlook 2007Address Book and do not see the name or e-mail address you are looking for, you might need to choose another address book from the Address Book list.
If you find yourself choosing another address book frequently, you can change the default address book that is displayed when you open the Address Book.
The OAB files are stored in the same place as we have in Exchange 2013 CAS server but now it will be on Exchange 2016 Mailbox server itself since we do not have the CAS role.
In Exchange 2016, the OAB files are generated and stored in the Organization arbitration Mailbox with persisted capability first and later copied to the location %Exchange Install Path%\Client Access\OAB\ folder in the Mailbox Server.
Therefore, if you are working in Cached Exchange Mode and if you are working online — that is, your connection status is Connected to Microsoft Exchange — Outlook uses both the offline address book and the GAL to provide a complete listing of user information.
If you are in Cached Exchange Mode and your connection status is Disconnected, Trying to Connect, or Offline, you can see only the information that is in the offline address book.
A small background functionality of OAB from Exchange 2016: 1)Outlook Queries OAB through Autodiscover URL.
2)Reaches the Exchange 2016 mailbox OAB Virtual Directory.
Make sure the OAB you are looking at, has been updated from the GAL. If using Outlook, query the GAL directly, or download the latest OAB. Before you do anything send the user you created a ‘Test Email’ from your own account.
If you are using Outlook 2003 or 2007 you may be in “Cached Mode”, and you are looking at a copy called the “Offline address book” This only gets updated Every 24 hours, and the copy on the server only gets updated every 24 hours at (by default).
It can be accessed when using a CUMC email (@cumc.columbia.edu) account with Outlook or when logged in to the Outlook Web App.