We were having issues with their Exchange 2013 servers and one node would crash or lose connection and break the DAG replication.
This would leave the source database mounted and the destination (the second database copy) would end up in a “Failed and Suspended” state.
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Rather than waiting 24 hours for Outlook to update the Offline Address Book on its own, you can force an update via the Send/Receive menu button.
You can disable the option “Download changes since last Send/Receive” to make sure you get a complete fresh copy of the OAB but this could take longer to download.
The command for the manual update procedure can be found here: Outlook will automatically download updates only unless the size of the changes is larger than 12.5% (one-eighth) of the total OAB size.
In that case the whole OAB is being downloaded again.
Please use the steps below to update your Global Address Book.
In order for some GAL entries to show up properly you may need to turn off Cached Exchange Mode.
They do for my colleague sitting next to me, so I don’t think it is a server misconfiguration or something like that.
Is there any way I can force a manual update of the Offline Address Book (OAB) in Outlook or reset it completely otherwise?
Please visit the document on How to turn on or off Cached Exchange Mode for (Outlook 2010, and Outlook 20).