Earlier this week we released a mobile alerts feature allowing users to hook up their cell phones and participate in one-on-one chats while away from the computer.Having SMS support is important to us because just about everyone has a cell phone but not necessarily a smart phone capable of running our web chat.The BOLT (Broad Operational Language Translation) program developed machine translation and information retrieval for less formal genres, focusing particularly on user-generated content.
And yet the demand for better results never stops: Finding smart tools that add more ways of communicating is the key.
Tools that deliver results quickly, are easy to roll out, and are simple and fast for agents to learn and use.
Adding SMS support turned out to be quite simple thanks to Twilio. Cost – At first we thought we’d have to use short codes to send our messages.
They’re the 5 or 6 digit numbers you can text vote on American Idol, get crappy ringtones, etc.
Twilio lets you use local numbers for $1/mo that can send up to 1 message per second. Setup speed – It takes about 90 days and a bunch of approvals to get a short code, probably because you can use them to people monthly fees.
This means we can just add more numbers as our volume increases. Allocating a local number on Twilio takes about 15 seconds (even less if you do it through their API). Two-way messaging – We need to be told about replies to the messages we send so mobile users can actually have conversations.
BOLT Egyptian Arabic SMS/Chat and Transliteration was developed by the Linguistic Data Consortium (LDC) and consists of naturally-occurring Short Message Service (SMS) and Chat (CHT) data collected through data donations and live collection involving native speakers of Egyptian Arabic.
The corpus contains 5,691 conversations totaling 1,029,248 words across 262,026 messages.
Cirrus SMS Chat is an interactive SMS communication solution.