Trend micro security agent not updating

To activate WFBS, you need to have an Activation Code.

Deep Security will only inform you of updates to the minor versions of your imported software.

For example, if you have Agent version 9.5.100, and Trend Micro releases Agent version 9.5.200, Deep Security will tell you that updates to your software are available.

In the Product License screen, you can obtain an Activation Code online, view renewal instructions, and check the status of your product.

See the following website for frequently asked questions about registration: See the Installing s to Desktops and Servers for a summary and brief comparison of the various Agent installation methods available. The Trend Micro Security Server can be installed remotely with Citrix or Windows Terminal Services. A scaled down version of the is available for the x64 platform.

If you are still on Windows 7 or 8 and are planning to move to Windows 10, Trend Micro recommends upgrading your Trend Micro Security Software prior to installing Windows 10.

This is free when you have an existing subscription.

However, no support is currently available for the IA-64 platform. Server Protect will have to be first uninstalled and then WFBS can be installed.

Trend Micro recommends that you do not use a pre-existing installation of Apache.

To upgrade your Trend Micro Security, refer to this Knowledge Base article: Upgrading Trend Micro Security to the latest version.

Microsoft has not yet provided a way to build extensions/add-ons for us to deliver the same functionality and protection we do in IE11.

However, if Trend Micro then releases Agent version 9.6and you don't have any earlier 9.6 Agents in your database inventory, you will not receive a notification that updates are available (even though you have a 9.5.100 Agent).


  1. Caution: The following procedure deletes any information that is not synchronized with the Exchange server, including your contacts' mail certificate.

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